Responsible gambling

We want everyone who plays at Jasino Casino to have a safe, controlled and enjoyable experience. Gambling should be a form of entertainment — never a way to solve financial or emotional problems. If you are worried about your own play or someone else’s, the guidance below explains practical steps you can take right now and where to find ongoing support.

Our Commitment to Responsible Gambling

Jasino Casino is committed to promoting safer play and providing tools that help you manage how, when and how much you gamble. We encourage informed choices, clear limits and open communication with our support team when you need help.

Recognising Problem Gambling

It can be hard to notice when play becomes harmful. These warning signs can help you assess whether gambling may be affecting you or someone close to you:

Spending more time or money than intended, or chasing losses.
Skipping work, study or social activities to gamble.
Feeling anxious, restless or irritable when not gambling.
Borrowing money, delaying bills or selling belongings to fund gambling.
Hiding gambling activity or lying about losses.
Using gambling to cope with stress, loneliness or other emotions.

Tools to Control Your Play

Jasino Casino offers a set of tools you can use immediately from your account dashboard to help keep gambling within your control.

Deposit limits: Set daily, weekly or monthly deposit caps to control how much you add to your account.
Loss and wagering limits: Limit how much you can lose or wager over a chosen period.
Session limits and reality checks: Receive reminders about how long you have been playing and set maximum session lengths.
Cooling-off period for increases: If you decide to raise limits, a mandatory 24‑hour cooling-off period applies before the change takes effect.
Self-service changes: Most limit adjustments can be made yourself in the responsible gambling area of your account.

How to Take a Break

Taking a short break can be an effective way to reset. If you feel you need time away, consider these options:

Set a temporary self-imposed time-out in your account for a few days or weeks.
Lower your deposit and wagering limits immediately and avoid automatic top-ups.
Remove saved payment methods from your account to add friction to future deposits.
Uninstall or block gaming apps and use website blockers or device-level tools to reduce access.

Self-Exclusion and Account Closure

If shorter breaks are not enough, self-exclusion or permanent account closure are available.

Self-exclusion periods: Choose from a range of options, commonly starting at several months up to permanent exclusion.
Scope: Self-exclusion will prevent you from accessing the casino and related products for the specified period.
How to request: You can activate self-exclusion through your account settings or by contacting customer support for assistance.
Support during exclusion: Our team can explain available recovery resources and help apply your chosen exclusion across the platform.

Getting Support

Asking for help is a strong and positive step. If gambling is causing harm, consider these actions:

Contact our support team through your account for guidance on limits, exclusions and account options.
Speak with a trusted friend, family member or health professional about your concerns.
Use local, confidential support services and helplines that specialise in gambling-related issues.
If you experience thoughts of self-harm or are in immediate danger, contact emergency services without delay.

Practical Tips for Safer Play

Small, practical habits can make gambling safer and more enjoyable:

Set a strict budget for entertainment and treat gambling as part of that budget.
Use deposit-only payment methods (prepaid cards, separate wallets) to avoid overspending.
Decide in advance how long you will play and stop when the time is up.
Avoid gambling when stressed, upset or under the influence of alcohol or drugs.
Keep records of deposits, losses and wins to maintain clear awareness of your activity.

If You’re Concerned About Someone Else

Supporting someone who may be struggling with gambling requires sensitivity and care:

Choose a calm moment to express your concerns without blame; listen and offer support.
Encourage practical steps such as setting limits, using exclusion tools, or seeking professional help.
Set clear boundaries if the person’s gambling affects you financially or emotionally.
Consider contacting a professional support service for advice on how to help and protect yourself.

How We Can Help

Jasino Casino is here to support customers who want to manage their gambling. We can:

Help you set or change limits, activate time-outs and arrange self-exclusion.
Provide information about safer play and the tools available in your account dashboard.
Discuss options for account closure and refer you to appropriate support services upon request.

If you want assistance, please contact customer support through your account — we will treat your request with respect, privacy and urgency.